Enter the email you used to make your purchase and order number to access your order information.
Tip: 1.Check your order confirmation email for the Order Number. Didn't receive the confirmation email? Resend 2.Tracking number will be generated and sent through an email after your order has been shipped. If you cannot find it, you can also go to your Order Details page and click 'Track' to check your tracking information.
For each order you can:
- View Order Details
- View Current Order Status
- View Order Tracking
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Return Policy: Interfocus will only accept returns on products that are identified as eligible for return or are received damaged. Once Interfocus confirms that your Product was returned in accordance with this policy, your credit card or PayPal account will be fully refunded. We do not accept any Product exchanges.
If the Product arrived damaged (“Damaged Product”), Interfocus will accept returns for a full refund only in accordance with the Return Procedures below. Once Interfocus confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product (if your credit card or PayPal account has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product. The refunded amount will include the applicable Delivery Fee.
Return Procedures: All returns must be made within 14 days after the Product delivery date. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned Product. All Products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.