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Frequently Asked Questions

ORDERING

We never want to send you something that doesn't fit properly so we have size chart available on most of our product pages. To find out the size for any item, click on the size chart in its Product Details page.

Since we offer products from different brands, sizing varies. We display brands’ sizing whenever possible. If the supplier does not provide a chart, we use our own measurements.

Placing an order at patpat.com is easy, all you have to do is browse, add and checkout.

Browse patpat.com by using the search bar, main menu, or homepage. We like to use plenty of pictures to give you the best idea of how each product looks and we also provide you with suggestions based on what you’ve browsed.

Add the item to your bag by selecting a size, choose how many you want and then click the “add to cart” button. The item will be added to your cart and you can continue to shop.

Checkout by clicking on the cart icon in the top right of the page. Here you can review your choices, add a promo code or voucher. Once you are ready to buy, simply click the “proceed to checkout” button and follow the prompts.


Yes, you can change your shipping details before the order is shipped by contacting our customer service at [email protected]. But once the order is shipped, no modification can be made about your order. If you change your shipping address in My Account after you’ve made an order, your new address won’t apply until your next order.



You can cancel your whole order if the processing is not started yet in My Account. Please contact our customer service at [email protected] if you want to cancel any order that has started to process but not shipped yet.


You can click here to register. You can register by either your email address or Facebook account.

If you are signed in to an account when you shop, you can add things to a wish list, save shipping addresses and payment details for easy checkout, as well as access tracking information.

ORDER STATUS

1. If you are a PatPat member, you may view the status of your order by logging into your PatPat account and clicking on Orders.

2. Click on Order Status on the top right of the page. Please make sure to have your order number and email address.

3. Email will be sent within 30 minutes since your order is placed or your order is shipped. You can simply check your order status by clicking on your tracking links on the emails to view the up to date order status. If you cannot receive any email from us, please check your spam filter.

4. Please allow 24 to 48 hours for your order status to change.

1. If you are a PatPat member, you may track your order by logging into your PatPat account and clicking on Orders.

2. Click on Order Status on the top right of the page. Make sure to have your tracking number.

3. Once the package is shipped, you will get a shipping confirmation email, in which you can both click on the Tracking Number or "Track Your Package" button to track your package. If you did not receive any shipment emails, please check your spam filter.

Occasionally, we receive a very high demand for a few products, which are so popular, and this may cause a backorder from our suppliers. If any item in your order is on backorder, we will send you a notification email, and we will ship the backordered items to you as soon as they are back to stock.


Our company is a startup, and we’re trying to look for the best products for worldwide moms, so it may take a little bit longer for us to prepare for your orders. But we assure you that we keep looking into ways to improve the speed of processing and shipping, and we would appreciate your understanding and patience. Also it is guaranteed that if your order or any part of your order hasn’t been shipped since 60 days after you place the order, you can ask for the refund for the order or any items that haven’t shipped by contacting us at [email protected].


PAYMENT, WALLET & PROMOS

We accept all major credit and debit cards for payment including: Visa, MasterCard, American Express, Discover, JCB, Dinners Club, PayPal, Apple Pay, and PatPat wallet balance.

Your card or PayPal will be charged within 24 hours since the order is submitted, and you will receive an email confirming that your order has been placed successfully.

You can check your wallet balance by clicking Wallet in My Account.

At Checkout page, you can redeem a portion or all of your wallet credit.

Your wallet credit will not expire. We will notify you via email if any regulation or policy changes.

Besides of our default discounted prices and seasonal promotions, PatPat also offers additional discounts. For your first order, you may use a PatPat member’s unique PatPat Promo code at checkout for an extra discount on your purchase. You may also share products you love to Facebook, Twitter, and Pinterest to receive an extra 3-10% off. Be sure to follow all of our official social media for surprise promo codes, sales, and contests.

After registration, you will become the PatPat member. You will find your unique promo code by clicking “Get 25% off, Get $5” in My Account. You can share your code to anyone, so that she/he can get an extra discount (10%-50% discount depending on current promotion) on her/his first order at PatPat, and you will get $5 wallet credit as anyone who uses your PatPat promo code on her first order.

After entering the valid promo code at the Cart page, your order will be discounted.

PatPat Ambassadors are the voice of PatPat. They are the connection between new users of PatPat and PatPat Community.  As a PatPat Ambassador, you will receive exclusive benefits like holiday gifts, the opportunity to trade your credits for cash, and other promotions.

Yes! You can apply for being a PatPat Ambassador, as long as you are a fan of PatPat and believe in our mission of providing hand-selected quality products. For application or more information please email us at [email protected]


SHIPPING

Click here to find out more about the countries we ship to, international delivery times and costs.

1. Standard and Express delivery services are available for most of the countries that we ship to. Once you've selected your shipping country, you'll be able to see the available shipping methods.

2. You'll receive a shipping confirmation email from the warehouse with a tracking link for your package once it is shipped, so that you can follow its journey.

We offer Both Standard and Express Delivery in most of the countries. Click here to find out the shipping costs to your country.

Shipping costs are calculated automatically at the checkout page when both the destination and shipping methods are selected.

The delivery time varies from country to country. For more details regarding delivery time, please click here .

You may be charged for handling fees and taxes as your order passes through customs. Any charge on a package must be paid by the person receiving the package (this also applies to retail & wholesale customers).

PatPat has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

This happen very rarely, but if it does happen, please contact us right away at [email protected], and we will get back to you as soon as possible.

RETURNS & EXCHANGES

You may return any item within 14 days after receiving your order, and you will receive a full refund for the returned item once we receive the package. Please contact us at [email protected] with your return process.

Please note that any shipping fee of the returned package will not be included in the refund. You are responsible for the shipping fees of return.

Step 1: Send a return request to [email protected] along with your order number and the name(s) of the item(s) you want to return.

Step 2: Our customer service will reply you with a RAN (return authorization number) within 24 hours.

Step 3: Pack up the item(s) you want to return and send it or them back to our warehouse (address in the email with RAN).

Step 4: Once our warehouse receives the package, we will process the refund to you within 2 business days.

Please note that any returned items must be in resalable condition. Item(s) that arrived damaged will not be eligible for refund.

Currently we are not able to offer exchange service for any shipped orders.  If you want a different size, different color, or different item, please place a new order.

TECHNICAL

Our default currency is US Dollar, and you can change the currency by clicking on the USD on top left of the page.

If you no longer want to subscribe to PatPat newsletters, you can unsubscribe simply by clicking on the unsubscribe link in one of our newsletters.

Please note that once you unsubscribe, it can take up to 7 days for the change to take effect.

If you change your mind later and want to subscribe to our newsletters again, please enter your email address at the bottom right of the homepage to subscribe.

Safeguarding your personal information is our first priority. PatPat guarantees 100% secure ordering for all customers.

To protect you and your personal information, PatPat uses SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure ecommerce transactions. The SSL technology works for safeguarding personal information, such as credit card number, name, and address information in our system.

You are also protected by the Fair Credit Billing Act, which prohibits your bank from charging your credit card for more than $50.00 of any unauthorized charge.

Further more, PatPat never stores your payment information in our backend system. All your private payment information is directly passed to and stored in your bank or PayPal’s cloud system.

PatPat promises to always use the best and the most advanced technologies to ensure the security of your personal information.

If you have any other questions about the safety and security of your personal information, please email us at [email protected].

CONTACT US

Yes! We're hiring fantastic people to work with our Silicon Valley team. Please send your resume to [email protected] and we will contact you soon if you match our team.

We would like to hear from you! If you have any questions, please feel free to contact us by email [email protected] or call us at 1-844-9-PATPAT (1-844-972-8728). Our customer service hotline could be busy, so please email us your message and we will get back to you as soon as possible.

THE BASICS

PatPat offers hand-selected quality kids apparel, beauty, essentials, and more for you and your family. 
We have a huge inventory of hot popular items that never expire in our store! You can place orders whenever you want for these items. We also have flash sales and daily specials everyday. They are available for three to seven days. Please be quick, these sales do expire. Daily Specials begin every day at 6am PST, and Flash Sales start from 6am PST and 5pm PST everyday, so you can start browsing what’s new over coffee during those precious moments when your little ones are still asleep.